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Following on with the most recent measures announced by the Minister of Finance in support of the Cyprus economy, the Council of Ministers has issued a new Decree (Κ.Δ.Π. 268/2020) on 23/6/2020. This decision effectively reduces the applicable VAT rate for certain services relating to the tourism industry, from 9% to 5%.

The European Commission proposed the EU Network and Information Security Directive as part of the European Cyber Security strategy. The directive came into force on the 10th of May 2018 with aim to increase the maturity level of cybersecurity across the state members of EU and ensure their strategic cooperation through Risk Management and Incident Reporting.

In the battle for guests, branding has traditionally been a powerful weapon. Customers, whether travelling for leisure or business, sought familiar names that offered a consistent experience. Innovative loyalty programmes encouraged them to return to the same hotel groups again and again.

Guests are less loyal and more demanding than ever before. They use online travel agents (OTAs) and aggregators to find the best hotels and deals – which helps operators fill their rooms, but at a cost.

The power of personalisation: Hotels’ roadmap to 2020

The hotel industry is going through a period of unprecedented, irreversible change and will look very different in 2020 than it does today.